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Frequently Asked Questions

If your question isn't answered below, get in touch

Q How long must passengers passports be valid for?

A Passports should be valid for 6 months after your return date.

Q Are Visas required?

A It is the passengers responsibility to check visa requirements. Please check with the relevant consulate or contact us and we will be happy to advise.

Q What vaccinations are required?

A Please check with your local G.P. for up to date information on vaccinations.

Q Can passengers smoke on board?

A Smoking is permitted in designated areas on deck & in the Tropical Bar.

Q Are there towels provided?

A Towels are provided for swimming and in the cabin.

Q Is there a laundry service?

A Yes, information on this is in the cabin on your arrival.

Q Is there a dry cleaning service?

A Only Royal Clipper has this service; information on this is in the cabin on your arrival.

Q Pools on board — are they salt water or fresh water?

A The pools on all of the ships are salt water.

Q Is there air-conditioning on board?

A The dining room and inside bars have air-conditioning. Cabins have their own controls.

Q What are the electrical currents on board the ships?

A Star Clipper & Star Flyer – 110 volts and requires an American adapter. Royal Clipper – 220 volts and requires a European adapter.

Q What attire is suitable on board Star Clippers?

A Evenings – casual elegance (Jackets and ties are not required – no shorts and t-shirts). Daytime – casual.

Q Are hairdryers available on board?

A Hairdryers are in all cabins except cat 6 on the Royal Clipper.

Q Can you work as crew on the ships?

A Star Clippers have their own crew, but they do allow passengers to help at set times. This is not a working holiday.

Q Are there facilities to telephone & e-mail onboard?

A All cabins have a direct dial telephone. There are e-mail facilities on board, where you can send e-mails.

Q Are gratuities included?

A No, these are to be paid at the end of your sailing. The suggested amount is euro 8pppn (euro 56 for a 7 night cruise).

Q Are there facilities onboard to change money?

A No, there are no foreign exchange facilities onboard.

Request a call back

We are delighted to offer a call back service from 10.00 to 17.00 from Monday to Friday.

Simply complete the call back for a time that is most convenient for you and we will be pleased to call you.

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